Jo Foils is a Canadian based company so all of the prices are listed in Canadian dollars. There is a currency conversation offered at the top of the website to view prices in different currencies.

No, you do not need an account to order. However, we encourage you create a Jo. Foils account to access all of your previous order information, update payment methods etc.

This may simply be a system flaw that may or may not include an incorrect email address.

Simply, reach out to our team at hello@jofoils.com and we will happily assist you with this issue.

Jo Foils accepts any major credit cards and Paypal.

Absolutely! Log into your Jo Foils account and your previous order history will be listed.

Yes, you can cancel your order as long as is not in the shipping process Once the shipping label has been created and the order is awaiting pick up, an order cannot be cancelled.

We do not process exchanges.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@jofoils.com. Please note that Jo Foils will send you the return address upon email.

Customers are responsible for any costs acquired with sending back an item which includes but is not limited to shipping labels, duties and taxes. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@jofoils.com

Customers are responsible for any costs acquired with sending back an item which includes but is not limited to shipping labels, duties and taxes. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@jofoils.com 

At this time, Jo Foils is solely sold on www.jofoils.com

Stay tuned for updates!