Contact Us
At Jo. Foils, we strive to provide exceptional customer support to ensure a seamless shopping experience for our valued customers. Please take note of the following information regarding our customer support services:
Response Time
We understand the importance of timely assistance, and our dedicated team is committed to addressing your inquiries as quickly as possible. Please allow 1-2 business days for a response from our team via email. We apologize for any inconvenience this may cause, as we do not offer phone support at this time.
Email Support
For any questions, concerns, or assistance, please reach out to our customer support team via email at hello@jofoils.com or fill out the contact form below. Our knowledgeable representatives are here to help and will respond to your inquiries within the specified timeframe.
FAQs
Before contacting our customer support team, we recommend checking our Frequently Asked Questions (FAQs) page on our website. This comprehensive resource provides answers to common queries and may address your concerns without the need for further assistance.
Order Tracking
If you have placed an order with us and would like to track its progress, you can do so easily through our website. Simply visit the "Order Tracking" page and enter your order details to receive real-time updates on the status of your shipment.
Product Information
For detailed information about our foils, including design options, embossed foil method, and packaging details, please visit the respective product pages on our website. We take pride in offering a variety of beautifully designed foils, including arch, and love affair designs, all packaged in convenient pop-up boxes.
Feedback and Suggestions
We value your feedback and suggestions as they help us improve our products and services. If you have any ideas, comments, or recommendations, please feel free to share them with us. Your input is highly appreciated and will be taken into consideration as we strive to meet and exceed your expectations.
Thank you for choosing Jo. Foils. We are here to assist you every step of the way and ensure your satisfaction with our products.